Infotainment System Caput
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was the radio officially acknowledged by Honda??
I kept forgetting to upload the invoice... here, this might help. This is my most recent invoice and it seems fixed after they did this....
This link works
thanks
so they did NOT replace radio
just disconnected then reconnected the wires?
Yes
According to my handler, they did not replace the radio or the infotainment. Just reseated the wires, pretty much.
Seems like they’re hiding something from me though. But I don’t care since it’s fixed now.
Anyway, I was in another dealership yesterday, a salesman said they did have a passport owner that had an almost similar issue.
Said, they’d hear two popping noises on FM or AM radio and then it’ll freeze and audio stops.
Per salesman, the fix was somewhere on or around the antenna parts.
Just adding that up here.
Seems like they’re hiding something from me though. But I don’t care since it’s fixed now.
Anyway, I was in another dealership yesterday, a salesman said they did have a passport owner that had an almost similar issue.
Said, they’d hear two popping noises on FM or AM radio and then it’ll freeze and audio stops.
Per salesman, the fix was somewhere on or around the antenna parts.
Just adding that up here.
Thanks for the info. Honda called me yesterday regarding the replacement radio. The radio is on back order. The vehicle has been with them for a week now and no time can be determined for replacement arrival. The vehicle is clearly unsafe to drive. The speedometer and safety warning screen go blank intermittently as part of the problem menu. The Honda rep either did not understand the issue or ignored it. Honda provides no loaner, which I understand. However given the safety issue something must be done. Will be at Honda service dept this afternoon to determine if the vehicle in their opinion is safe to drive. and if not what will Honda do to provide relief. This is the third time this vehicle has been in their shop for a total of 10 days and how many more are not certain. Honda should step up.
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Had my screen freeze while using Waze and amazon music today. Like everyone else the screen would not turn off after the car was off. I disconnected the battery and it rebooted. Looks like I have fallen victim to Waze and CarPlay. It’s strange though as I just got back from a weeks vacation and I used it everyday without issue. Off to get a usb keyboard for now.
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I felt usb keyboard was easier then pulling out fuse 29. Hopefully, they send out an OTA update but think nothing will happen if anything until next IOS update I believe 13 comes out. I believe it is in beta trial right now. I have been playing on safe side and using waze through Bluetooth. Just get sound on infotainment and keep map open on phone. Not ideal but always get worried that infotainment system might totally crash. Question did you hear 2 pops before infotainment system went crazy? Target has the the keyboard with usb included. It was a little big but 11:00 pm at night when my conundrum happened, I was happy! Keep us in the loop. We can be #wazedwrong group! Augh!
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I did not hear the pops but rather the screech that some posts referred to. I have an appointment tomorrow at the dealer, but I may cancel it because there is no real fix
Perhaps if I speed through a school zone I could be taken seriously. I today stressed to service mgr that if he could not at this time say the vehicle is safe to drive how could I. Honda Rep needs to see blood to understand. Honda seems insulated from the customer.
My system seems to be working okay, but I've been getting a cracking noise through the speakers ( first time it happened I thought a pebble hit the windshield). When I go in for first service I'm going to mention it.
Unsure of the reality, but service mgr mentioned during a review of all of my problems that the popping issue has to do with the sounding of the touch screen. Modify the sound control volume of the touch screen such that your touch to the screen is muted. Bottomline though Honda should be addressing this issue rather than an avoid tactic. Hopefully, this issue will not be considered a "characteristic." as the auto manufacturers like to call behaviors of a vehicle that will not cause death.
The gods of Honda have shown me favor. I am thankful. Earlier in the week it became unknown as to exactly when a replacement radio would be received to correct the intermittent lack of the speedometer screen. Yesterday I was told the unit would be installed today. Picked the vehicle up this afternoon with the repair. Hopefully, The intermittent speedometer problem along with the others are fixed. Thank you Honda. I have complained I have felt like you don't have my back.
i have had no signal or no sound 4 times..
service has had the car for 11 days now. (two months old.. 2500 miles)
I have the sound failure on video...the dealer sent it to honda.
They said they will replace the tuner... but 11 days later they still have my new passport.. at least I have a loaner from them...
law suit from accura/honda owners over infotainment issues as above apparently filed in california and moving forward...
check your states lemon laws and process. most states have great relief under the warranty the lemon laws provide which may be different then the manufacturer's warranty...
Honda has had 2 trials for repair.
If you only have radio loss, then why are y
Honda has had 2 times to fix the menu of problems. The vehicle drove a little over 1000 miles after the first attempted fix. We are hoping, as we are unsure, the repair has been made. We like the vehicle. We as of yet not had a loner. The unit has been with Honda collectively more than 10 days of inconvenience given that the problem is not isolated to one vehicle andthe loss of the speedometer a safety issue recognixzed by Honda. Honda gets one more opportunity to make right if the need arises.
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