[rhonda05]

Hello folks!
I have the same popping sound problem. Usually, it didn’t really bother me because it goes out after a minute or maximum of two minutes.? But not last night though.? Last night was the worst and the longest of all. I arrived at my destination and it’s still doing it. Who knows when will that thing stop?
FM, AM, Bluetooth, it’s there.?
Not sure about CarPlay, I haven’t tried it on that. But, this is too much now. I’ll be giving my dealership a visit soon. Hope they give me a good deal with rental cars too.?

By the way, I do have that factory “enhanced security system” installed.
I was wondering if only of us, with that “enhanced security system” are having these sound system issue??

 

[rhonda05]

You got that enhanced security alarm system installed?
Was thinking it’s because of that thing. Ground issues. But! I could be wrong.

 

[rhonda05]

Well, the popping and the cutoff noise problem got finally fixed!
1st time, Reported the problem. Got my car back the next day and they said they cannot duplicate the problem.
2nd time, Brought the car in with a recorded video with the noise doing it. Got my car back again the next day they said they updated the firmware and it should be good to go.
3rd time, Brought my car while the noise is doing it, they’ve heard it, thankfully(thought I was going crazy). They were slapping the driver’s dashboard and they can duplicate the noise while doing it.
Same as closing any doors, the noise and cutoffs happens(figured this myself and told them about it). They kept my car for 2 days and they said they re-wired a “loose harness” under the driver’s dashboard.
4th time, They kept my car for almost a week. They said they dug up and re-wired a lot of stuff and figured there was another “loose harness”. Whatever they did, I don’t seem to encounter that problem anymore.
Swear, I almost had it.
That popping noise and cutoffs gets so annoying. It even came to the point where it does it even if my audio was OFF.
But I’m good now.
Soon, I will try that Waze issue if I get that on my Passport.
I have never used Waze while on CarPlay before. Was using Maps all the time. Love how the Maps app show the number of lanes while navigating.

 

[rhonda05]

please let us know if problems come back. Did u hav e problems w siri while using car play. i am using an iphone x
thx nick

Got an iPhone Xs.
But I’ll check it later.

And my passport used to have the popping noise on any sound source.

 

[rhonda05]

How frequent was the popping out of curiosity? I hear it occasionally but at this point it’s not worth dropping the car off at a dealer for more than a day to get serviced. That may change in the future though.

Right after 3+ miles or I’d say randomly most of the time. It gets in and out.
Definitely gets annoying.
Anyway, I just drove 20+ miles today. Using Waze on CarPlay.
Everything seems ok.
I encountered single glitch where the infotainment did not start, was just black screen. All I did was parked and restart the engine.
Other than that, never encountered anything else but that popping noise and cutoffs.

 

[rhonda05]

No radio signal this am. Fine this pm. I just wonder what the issue is. Where are all of the complaints? Is the issue isolated to a part run, an installation or what? Seems as though this site should be teaming with complaints.

Oh yeah, I have that “no signal” thing for 2 times.
It rarely happens.
Hopefully that issue is fixed too.

 

[rhonda05]

i had same problem yesterday. i had my trusty usb keybooard. im gonna try to be patient on this and wait till dealers are told how to fix it with one trip lol if possible.

I kept forgetting to upload the invoice... here, this might help. This is my most recent invoice and it seems fixed after they did this....

 

[rhonda05]

According to my handler, they did not replace the radio or the infotainment. Just reseated the wires, pretty much.
Seems like they’re hiding something from me though. But I don’t care since it’s fixed now.
Anyway, I was in another dealership yesterday, a salesman said they did have a passport owner that had an almost similar issue.
Said, they’d hear two popping noises on FM or AM radio and then it’ll freeze and audio stops.
Per salesman, the fix was somewhere on or around the antenna parts.
Just adding that up here.

 

[rhonda05]

Idk why they are not providing you a loaner car. Try to brag about how much you’ve been paying for ur rental car. Put pressure on those guys.

 

[rhonda05]

i have had no signal or no sound 4 times..
service has had the car for 11 days now. (two months old.. 2500 miles)
I have the sound failure on video...the dealer sent it to honda.

They said they will replace the tuner... but 11 days later they still have my new passport.. at least I have a loaner from them...

law suit from accura/honda owners over infotainment issues as above apparently filed in california and moving forward...

I think they fixed mine. Never had those problems anymore.
Hope they’d figure what was wrong with urs and everybody else’s soon.
Seems like we all do have similar problems but not exactly the same.