[alex86]

Android auto problems 2019 passport ex-l

Radio on.. slow to aquire stations... Volume non and indicator show changed volume level....but no sound. On am or fm

Also changing stations. Slows and get messages indicating cannot find but than connects but no sound

I retesting that Waze. Navigation voice works ... But radio is soundless

Has happened three times

Dealer has car and video of problem

Honda NA.. thinking about it. Starting to diagnose by checking all wire connections to tunner and head end and antenna..

So Android auto is a problem as well

 

[alex86]

I haven't had any issues with android auto at all.

In
Neither did I untill I did...

 

[alex86]

Oh yeah, I have that “no signal” thing for 2 times.
It rarely happens.
Hopefully that issue is fixed too.

i have had no signal or no sound 4 times..
service has had the car for 11 days now. (two months old.. 2500 miles)
I have the sound failure on video...the dealer sent it to honda.

They said they will replace the tuner... but 11 days later they still have my new passport.. at least I have a loaner from them...

law suit from accura/honda owners over infotainment issues as above apparently filed in california and moving forward...

 

[alex86]

Perhaps if I speed through a school zone I could be taken seriously. I today stressed to service mgr that if he could not at this time say the vehicle is safe to drive how could I. Honda Rep needs to see blood to understand. Honda seems insulated from the customer.

check your states lemon laws and process. most states have great relief under the warranty the lemon laws provide which may be different then the manufacturer's warranty...

 

[alex86]

Honda has had 2 trials for repair.

If you only have radio loss, then why are y



Honda has had 2 times to fix the menu of problems. The vehicle drove a little over 1000 miles after the first attempted fix. We are hoping, as we are unsure, the repair has been made. We like the vehicle. We as of yet not had a loner. The unit has been with Honda collectively more than 10 days of inconvenience given that the problem is not isolated to one vehicle andthe loss of the speedometer a safety issue recognixzed by Honda. Honda gets one more opportunity to make right if the need arises.

Loaner at times appears to be a dealer decision..

One of my dealer decisions is not only PRICE but also loaner policy.. I always call service before buying a vehicle and ask their policy on loaners. If the answer is anything beyond.. WE PROVIDE A LOANER IF THE REPAIR IS expected to be longer than 3 hours.... then i look for another dealer in the area to buy from..

One dealer started the well we call honda na and ask them if it will be covered... I move on immediately.. If they had the best price another dealer will typically meet or beat it.

I have looked at loaner policy for the last 40 years.. It is a business model that some dealers think is important and others do not.... Also I have begun to make sure te dealer offers the brand of vehicle I have purchased. I do not want to have a volvo or mercedes and have them pay for or provide a nissan or a ford.. I want the size and safety and comfort of what I purchased not just 4 wheels... Some dealers now have an enterprise or similar rental concession in their building.. They pay the bill but it is whatever the rental company has for vehicles.

I hope your vehicle is fixed!!

Loaner for a malfunctioning radio... Honda must think there is more to it or they would not have the car for 12 days at this point in time.. THE VIDEO from my cell phone is solid gold as to proof of problem.. and the dealership values that proof in their dealing with honda NA.. THe dealer is my advocate.......

Malfunctioning radio takes your eyes off the road while trying to correct... a very real safety issue..

YMMV

 

[alex86]

Loaner at times appears to be a dealer decision..

One of my dealer decisions is not only PRICE but also loaner policy.. I always call service before buying a vehicle and ask their policy on loaners. If the answer is anything beyond.. WE PROVIDE A LOANER IF THE REPAIR IS expected to be longer than 3 hours.... then i look for another dealer in the area to buy from..

One dealer started the well we call honda na and ask them if it will be covered... I move on immediately.. If they had the best price another dealer will typically meet or beat it.

I have looked at loaner policy for the last 40 years.. It is a business model that some dealers think is important and others do not.... Also I have begun to make sure te dealer offers the brand of vehicle I have purchased. I do not want to have a volvo or mercedes and have them pay for or provide a nissan or a ford.. I want the size and safety and comfort of what I purchased not just 4 wheels... Some dealers now have an enterprise or similar rental concession in their building.. They pay the bill but it is whatever the rental company has for vehicles.

I hope your vehicle is fixed!!

Loaner for a malfunctioning radio... Honda must think there is more to it or they would not have the car for 12 days at this point in time.. THE VIDEO from my cell phone is solid gold as to proof of problem.. and the dealership values that proof in their dealing with honda NA.. THe dealer is my advocate.......

Malfunctioning radio takes your eyes off the road while trying to correct... a very real safety issue..

YMMV

picked up car with the new tuner installed.. Dealership is great.. Said ..."we installed a new tuner but we do not know if it has the same problem you experienced "not bench tested".. This I fully understand..

We had a long discussion of the SOFT CONNECTORS.. on the tuner and radio... THe belief is the connection in some cars was not complete and this is causing a problem requiring a "replugin of the connectors... the soft connector issue is believed to be what is causing the popping and related noises in some cars...

Interesting another passport showed up as I was leaving .. with the popping and related noises.. with or without the cell phone navigation issue and across am/fm/satellite etc..... fortunately this car is "NOT MY MONKEY and NOT MY CIRCUS"

I will be going to the "dead spots I experienced with the car and original tuner to see if the new one fixes the dead spot issue or if that is one of the problems

 

[alex86]

I can't figure out how to mute the touch screen.

are you trying to lower the sensitivity of the screen.. ?? when you touch it???

or volume of radio and phone calls and navigation voice

 

[alex86]

sensitivity of the screen.

talked to my dealers service manager.. he believes it is the soft connector issue..
tat te cables are not firmly inserted..

taking the connection apart and reinserting firmly.. he believes resolves the problem.. no touch screen sesitivity controls on te car

 

[alex86]

Within the last month Honda has replace a display, tuner, and two other electronic components as well as a wiring harness. The last install was the tuner to satisfy the radio problem and the speedometer screen on off issues. Hopefully all will be well.

did the repairs work for you???

 

[alex86]

have them check infotainment for codes.... hard codes and soft codes

easy to do

hold all three buttons on left of infotainment touch screen.. home/return and whatever the third is

brings up diagnostic and maintenance etc.. screens

go thru each..

One of the diagnostic screens shows all the codes...

interesting stuff..

Dealer is talking to honda TODAY and asking about the many dozens of codes that came up..

Honda has not provided details of each code to this dealership ... (maybe they have others)..

But huge number of hard fault codes suggests all is not good in Honda/panasonic land.. perhaps also android/honda.... and pixel/honda.... and...

will learn more soon

 

[alex86]

My system had a software update auto install recently via my home wifi. Anyone else get that and solve any problems?

YES

NO

 

[alex86]

[180 deg vs 150 deg?

can you be more specific.. what do the degrees refer to? positioning of a component? temp? please advise if you can..

My dealer knows nothing of a new tuner part or new tuner part production .. or corrected part or bad part.. honda tech has not informed them of any related or similar solution..... or.....or...or..... honda regional repair maven scheduled to see my vehicle..

please share more if you can... part number??? or better description of the item that will correct the problem... anything you can add would be of help