Infotainment System Caput

josechaney · Nov 9, 2023

chuckrey said:
I think I am going to see if one of my friends with Android can hook their phone up and see if it has any issues.

I haven't had any issues with Android Auto (so far).

emoody · Nov 9, 2023

I use car play with Waze everyday, everywhere. No issues.

jennifersmith · Nov 10, 2023

nhenoch said:
... I have read on other forums that using a USB keyboard to Cntl-Alt-Del will also work to reset the system but who wants to keep a keyboard in their car? Is anyone else having this problem?

1st week of ownership, was using Waze via Apple Carplay and ended up freezing the infotainment unit. It seemingly happened at random. I did not provide any user input and was using Waze and Amazon Prime Music Streaming at the time of the occurrence. I too received an audible beep and then silence. At this point, I couldn't even use the AM/FM radio ("App" wouldn't load) function but oddly enough, I still retained usage of Sirius sat radio and most of the menu navigation control but nothing else would load. After arriving at my work, when I turned off the engine and opened the door, I noticed that the infotainment unit did not power down. Later in the day, I did some research on other forums and to your comment, found the thread on using a USB keyboard. (Sidenote: Another work around was to turn down the screen brightness to the off position until you can properly reboot the unit.) I grabbed one from the office, plugged it in the USB port, did the ol' Cntrl+Alt+Del and the infotainment unit went through the reboot sequence and was working fine after that.

After some additional forum research, I too found that Apple Carplay in general has been historically buggy with not only the Honda Infotainment units which makes sense that essentially you're trying to marry 2 software systems to each other which is often times is a mixed bag of results for the consumer.

Because of my worry of battery drain should I dare to use Waze/Carplay while on a roadtrip, I'm thinking of experimenting with finding a portable/folding USB keybaord to enable me to manually reboot the infotainment unit should experience this again outside of my home area.

phillipsmichael · Nov 10, 2023

Red Suns said:
1st week of ownership, was using Waze via Apple Carplay and ended up freezing the infotainment unit. It seemingly happened at random. I did not provide any user input and was using Waze and Amazon Prime Music Streaming at the time of the occurrence. I too received an audible beep and then silence. At this point, I couldn't even use the AM/FM radio ("App" wouldn't load) function but oddly enough, I still retained usage of Sirius sat radio and most of the menu navigation control but nothing else would load. After arriving at my work, when I turned off the engine and opened the door, I noticed that the infotainment unit did not power down. Later in the day, I did some research on other forums and to your comment, found the thread on using a USB keyboard. (Sidenote: Another work around was to turn down the screen brightness to the off position until you can properly reboot the unit.) I grabbed one from the office, plugged it in the USB port, did the ol' Cntrl+Alt+Del and the infotainment unit went through the reboot sequence and was working fine after that.

After some additional forum research, I too found that Apple Carplay in general has been historically buggy with not only the Honda Infotainment units which makes sense that essentially you're trying to marry 2 software systems to each other which is often times is a mixed bag of results for the consumer.

Because of my worry of battery drain should I dare to use Waze/Carplay while on a roadtrip, I'm thinking of experimenting with finding a portable/folding USB keybaord to enable me to manually reboot the infotainment unit should experience this again outside of my home area.

Sorry to hear another report of CarPlay problems. I am also about to embark on a few road trips, so I like the idea of having a small emergency USB keyboard. Something like this looks promising:

https://www.amazon.com/Bluetooth-Vive-Comb-Rechargable-Tablet-Black/dp/B07LCH6LP4

Still searching around.

davidwilliams · Nov 10, 2023

chuckrey said:
Thanks, I checked it out and have done all of that with the Apple support specialists. This really bums me out. I think I am going to see if one of my friends with Android can hook their phone up and see if it has any issues.

How did trouble shooting go with android? Did you have a chance to experiment yet?
Thanks!

davidwilliams · Nov 10, 2023

Homer said:
Sorry to hear another report of CarPlay problems. I am also about to embark on a few road trips, so I like the idea of having a small emergency USB keyboard. Something like this looks promising:

https://www.amazon.com/Bluetooth-Vive-Comb-Rechargable-Tablet-Black/dp/B07LCH6LP4

Still searching around.

I wonder if the keyboard could reboot system using bluetooth or has to be just usb. The reason I ask is the one your were looking at is dual and I was trying to save myself money by using an old bluetooth one I had for my i pad. Just thinking out loud...

phillipsmichael · Nov 10, 2023

Pdog said:
I wonder if the keyboard could reboot system using bluetooth or has to be just usb. The reason I ask is the one your were looking at is dual and I was trying to save myself money by using an old bluetooth one I had for my i pad. Just thinking out loud...

That is a good question. I don't know either, but if the infotainment system is frozen BT might not work, in which case a directly connected keyboard might. I'm not opposed to spending $30, but if I can find one for less all the better ... still looking around.

phillipsmichael · Nov 10, 2023

I found this related thread on the Piloteers forum:

https://www.piloteers.org/forums/11...9521-display-audio-constantly-2019-pilot.html

There might be some other issues (due to defective wiring?) mixed in but it will be good to keep an eye on these issues since the Passport is essentially the same as the Pilot.

I have decided to disable CarPlay completely (already done) since I can still do all the things I want to do using Bluetooth Handsfree for phone functions and Bluetooth audio for apps.

My current assessment is that all CarPlay gives me is a bigger screen and tighter integration for the phone, but some apps have fewer features using CarPlay (eg. I listen to Audible audiobooks on long trips, but it has a reduced feature set in CarPlay so I still have to use the phone for some things, like changing chapters.) There are other issues or things missing with other apps.

I'm interested to hear other opinions on the real utility of CarPlay (after the

factor wears off).

Edit: I think I'll still invest in a small portable keyboard, just in case.

delgadomia · Nov 11, 2023

Come to think of it, I have not done an update to the infotainment system.

Anyone know if 1: there is an update available and 2. Does it correct the waze and other carplay issues?

As soon as I go home I will try and connect wirelessly to my home network from the garage and see if I can get the update to install. I have not started the Honda wireless subscription yet...

phillipsmichael · Nov 11, 2023

GlennW said:
Come to think of it, I have not done an update to the infotainment system.

Anyone know if 1: there is an update available and 2. Does it correct the waze and other carplay issues?

As soon as I go home I will try and connect wirelessly to my home network from the garage and see if I can get the update to install. I have not started the Honda wireless subscription yet...

When I first connected to Wi-fi, there was an update available. Once you set it up for your home network, you should see any updates available when you start the car.

I think the issues with CarPlay/Waze are iOS and app bugs ...

delgadomia · Nov 11, 2023

Connected to wifi, just said your system is up to date. Didn’t show anything downloading how can you tell what version is acually installed?

phillipsmichael · Nov 18, 2023

Here are some good tips for CarPlay and some insight that freezes are common (and not limited to the Passport). I'll probably enable it again and see what happens...

aliciarodriguez · Nov 18, 2023

I am an android phone user and have no issues, other than being annoyed at having to keep the phone plugged in to use Android Car Play.

josechaney · Nov 18, 2023

safety6 said:
...other than being annoyed at having to keep the phone plugged in to use Android Car Play.

Yes!!

emoody · Nov 19, 2023

safety6 said:
I am an android phone user and have no issues, other than being annoyed at having to keep the phone plugged in to use Android Car Play.

Imagine how annoyed you'd be when your battery died 30 minutes into your commute from using carplay wirelessly (not all cars with carplay have wireless chargers)

aliciarodriguez · Nov 19, 2023

bhertz82 said:
Imagine how annoyed you'd be when your battery died 30 minutes into your commute from using carplay wirelessly (not all cars with carplay have wireless chargers)

My phone will run for more than 8 hours of just music...now using GPS couple of hours max... most of trips are short runs around town, pain in the neck plugging/ unplugging phone constantly...

zwood · Jan 4, 2024

This exact issue happened to me this morning. I was using CarPlay. Waze wasn’t on the screen, but may have been working in the background. The car is at the dealer now.

jonesronald · Jan 4, 2024

Gmjohnson said:
This exact issue happened to me this morning. I was using CarPlay. Waze wasn’t on the screen, but may have been working in the background. The car is at the dealer now.

I had to delete Waze off my phone to make sure I did not use accidentally. I only had that issue while using Waze. Google maps and apple maps work perfectly.

zwood · Jan 4, 2024

I’m hoping I don’t have to resort to that. The ability to use Waze was one of the reasons I traded in my old Pilot. I’d be willing to cart around a cheap USB keyboard if that really works to reboot the system.

My PP has 5,500 miles on it, and almost always using CarPlay apps. This is the first problem I’ve had.

I’ll be interested in what the dealer tells me.

davidwilliams · Jan 4, 2024

Gmjohnson said:
I’m hoping I don’t have to resort to that. The ability to use Waze was one of the reasons I traded in my old Pilot. I’d be willing to cart around a cheap USB keyboard if that really works to reboot the system.

My PP has 5,500 miles on it, and almost always using CarPlay apps. This is the first problem I’ve had.

I’ll be interested in what the dealer tells me.

Curious what is your oil life at? Also some found wait until infotainment comes on before initiating Waze. Might help in future.

Thanks