[jonesronald]

I have had my new 2019 Passport for about three weeks. Twice now the infotainment system stopped working. Both times, I was using Apple Play and Waze. A loud beep came on and then nothing. No Apple Play, no radio, ...nothing. The display was on (in fact it wouldn't turn off even when the car was off) and I was not able to use the radio (check tuner message appeared) or an other features. When I would try to check Bluetooth I got a message that said the car was still in motion even though I was parked. I took it to the dealer who took out a fuse and reset the system. That worked for about two days and then it happened again. Any ideas? I have an appointment at the dealership but I am not optimistic. I do not want to have to reset the fuse every time I use Waze. I have read on other forums that using a USB keyboard to Cntl-Alt-Del will also work to reset the system but who wants to keep a keyboard in their car? Is anyone else having this problem?

I literally just posted the same thing before seeing your post.

 

[jonesronald]

This exact issue happened to me this morning. I was using CarPlay. Waze wasn’t on the screen, but may have been working in the background. The car is at the dealer now.

I had to delete Waze off my phone to make sure I did not use accidentally. I only had that issue while using Waze. Google maps and apple maps work perfectly.