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Same issues! Black touring AWD. iPhone X.

Anyone have a fix? Or root cause? If you have the Apple car play problem, what trim do you have? If you don’t have the Apple car play issue, what trim do you have?
no luck as yet, deaker/honda in denial stage of this. it 90% dosent work at all, can be intermittent...siri dosent work at all when in carplay mode so i cant dial out unless i unplug phone= so pretty useless. there will be more complaints and maybe honda will take ownership. i have yet to try MY iphone X w another passport but that could prove its the vehicle not the phone. not one person at dealer had a X. the bluetooth works very good but def sounds better when hardwired w carplay. there is no loaner car at my dealer so im gonna wait a bit. gonna keep an eye on the forums as well.
What trim and what iPhone do you have?
 
no luck as yet, deaker/honda in denial stage of this. it 90% dosent work at all, can be intermittent...siri dosent work at all when in carplay mode so i cant dial out unless i unplug phone= so pretty useless. there will be more complaints and maybe honda will take ownership. i have yet to try MY iphone X w another passport but that could prove its the vehicle not the phone. not one person at dealer had a X. the bluetooth works very good but def sounds better when hardwired w carplay. there is no loaner car at my dealer so im gonna wait a bit. gonna keep an eye on the forums as well.
 
Do you have a Touring? That seems like the common thread.
One thing I have noticed, is that when the microphone cuts out, it seems to be after an alert on the phone.

Last time it happened, it cut out when an email arrived and the phone tried to sound the alert.

I think I will turn my notifications off while driving, and see if the microphone still cuts out.

This would explain the random intermittent of it all.
 
Discussion starter · #32 ·
its happening more then honda will acknowledge i think. im just gonna wait a bit till they agree there is an issue rather then bounce back and fourth to dealer.
it is an inconvience in that ur not remotely hands free when siri and outgoing calls are not possible to initiate.
 
Yes, I was having issues with the microphone, but today the entire system just quit working. It just keep saying it can not make a connection, try again later. It is basically useless now.
I was able to get my Carplay back to working normal by following these instructions from another forum.

I was able to get CarPlay to connect consistently with my iPhone 6+ running 10.3.1 and my 2017 Honda CR-V Touring by deleting both profiles from the CarPlay section on iOS and then re-adding the phone via USB only. Here's what I did:

  • in General --> Settings --> CarPlay, I deleted both profiles (there was one for wired USB and one for wireless
  • in Honda --> Smartphone --> Apple (CarPlay), I deleted the entry for my phone
  • turned car off completely and then started again
  • wait for Honda system to turn on fully (i.e. wait until home screen appears)
  • connect iPhone via Apple USB-Lightning cable
  • in Honda --> Smartphone --> Apple (CarPlay), I re-added my phone
  • in General --> Settings --> CarPlay, confirm only one profile with option 'Allow CarPlay while locked'

The key was to only have that one profile in iOS CarPlay with that option (which indicates it's the profile for wired USB.) If you see another profile with the option to use CarPlay when phone is near car, that's the option for wireless (I deleted this profile... not clear that my car supports wireless CarPlay.)

Another indicator: if phone is unlocked, the menubar will turn blue if using wired USB connection for CarPlay, purple if using wireless CarPlay (or what it thinks is wireless CarPlay.)

Hope this can help some.
 
I am running iphone x also
maybe tomarrow but the iphone 10 i am running 12.3.1, ive tried everything honestly . but i will try yours in order u decribed maybe i will get lucky but doubt it lol
Don't bother, I just made another quick run in the passport and it's back to being useless.

Just out of curiosity, what carrier are you with? I am on Verizon.
 
I have had a lot of time to investigate this today. I have did the factory resets, played with wifi and network settings and only one thing has managed to restore Siri and internet functionality on my IPhone X.

While plugged into the Apple play USB and the car running, I held down the volume down and the big button on the right at the same time and forced a hard reset of the phone. For now, I have my functionality back. Let's see how long it lasts this time.
 
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