[alexander73]

This happened to me this morning, on the drive into work. The Passport has 600 miles on it. High pitched sound over speakers, then audio gone. Park car, shut off engine, head unit will not power down. I was using Apple Carplay and Waze at the time of this event, but I use them every time I drive the car, so this issue is definitely sporadic. Anyway, it seems like the fix should come in the way of an infotainment system update (over WIFI) hopefully? Heading out with a USB keyboard now to reboot it, lol.

@Gmjohnson any chance you can post a copy of the manufacturer's instructions to technicians? I'd really like to have a copy of that in case ever needed when talking to my dealer.

 

[alexander73]

For some reason I had problems posting a photograph of the instructions the first time I tried. I will try again this weekend, but the next time I’ll take a photo of the fuse box (there are two) and the fuse. The instructions themselves don’t provide any detail over and above what I previously described. In fact, it really doesn’t do an adequate job pinpointing which fuse it is they suggest pulling (it’s the one labelled “Radio/USB”).

Thank you. I'm more interested in it for the official documented recognition that there is a known issue. You know, something to show my dealer, on the off chance they say they've never heard of this issue before...

By the way, the USB keyboard CTRL-ALT-DEL trick worked like a charm, so thanks for that. Makes me chuckle to think of telling someone I had to plug in a keyboard and reboot my car radio.

 

[alexander73]

How often and in what scenario do you have to do this?

Plug in a keyboard to reboot the radio? Only once, so far.

 

[alexander73]

When it happened to me last week, there was no popping sound. Just a brief high pitched sound. Closest thing I could compare it to was a half second clip of a needle being dragged across a vinyl record, lol. Then no more audio, and if you try to change audio source, the screen just goes into a LOADING...death spiral.

 

[alexander73]

gonna go to dealer on this issue as i think its the car not the phone or apple. carplay is pretty useless as u cant use siri to make calls and its unstable and shuts down.

Please post the outcome after you take it to the dealer.

 

[alexander73]

What did they do to fix it? The screenshot you show just says they couldn't duplicate it.

I was wondering the same thing. I think the NPF at the end of the work order typically means No Problem Found? What exactly does "Cycled All Connections on Most Network" mean? @passdp - did the service advisor give you a verbal description of what they did? Hard to tell if they switched through audio sources by pressing buttons on the LCD screen (e.g. FM, AM, bluetooth, carplay, sirius, etc.), or if they simply plugged an audio device into every USB input on the car? All / none of the above?

 

[alexander73]

What's the latest on the entertainment system completely freezing up and needing a CTRL-ALT-DEL to reboot it? It only happened one time on my Passport, shortly after I got it. Then about a week ago, I started getting a message on the screen that an entertainment system update was ready to install. Just let it install a little while ago, it's version B.1.0.26. Release notes here:

https://owners.honda.com/Documentum/ota/2019_Passport.pdf

I was expecting (hoping) this kind of update would be the one that solves the entertainment system freeze-up issue, but the release notes don't say anything specifically about it. Time will tell I guess, but since it only ever happened once before, suppose it could be a very long time to determine if it's fully resolved.