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I’ve been having the same issue with my Passport 2019 touring trim and have complained about this! I am currently going through arbitration because HONDA states that this is “normal” for the passport tailgate to not work 100% or the time which in my opinion is baloney especially if we paid a big price for it! They tested 5 other passports and it only worked 25% of the time. I posted a thread as well and let’s see how many people are affected!