[john58]

I'm pissed !!!!! I was supposed to take delivery tomorrow on my 2019 Passport and I was told that Honda can not let more off the lots until the telematics are updated. He could not give me a delivery date. I am rethinking getting this vehicle ...PISSED !!!!!!!

 

[john58]

Honda already has $1000 of my deposit $. I took a day off to get my car delivered and I got a call at 5:15 PM from the salesperson stating there was a "glitch" ... He tried to explain the telematics update issue. When I asked when the update could happen, he didn't have an answer. Probably in a matter of days, he said. I have to call my insurance company and put everything on hold.
What would be my chances of recovering my deposit because Honda can't deliver a car in prime working order as promised ? This is not good !!!

 

[john58]

Exactly what is wrong we will probably never know. They are fixing them before anyone can complain.

I’m complaining. I can’t take delivery on my car. I’m questioning the quality control.

 

[john58]

It's probably because the stakes are high and production/sales schedules have to be met to compete. The "TCU Product Update" could just be adding Hondalink functionality or new menu items to the infotainment. In that case it would be foolish to delay production and sales for a minor update. I don't know exactly what it is, but I'll agree that the word "recall" could make someone feel uncomfortable.

It’s definitely not an infotainment issue. My dealer will not release any Passports (including mine) until the recall fix is complete. No estimated time for this to happen and for me to take delivery. Having second thoughts.

 

[john58]

Mine which I have already taken delivery on is being fixed tomorrow. Will see how long it takes. Apparently, the ones on the dealer lot have already been completed.

Not mine. I’m under the impression that a module needs replacing or updating. My dealer could not give me a time that I can take delivery on the vehicle. I give them a week, tops.

 

[john58]

I think its just a parts issue a lot of dealers just don't have them in stock.

I’m just annoyed that my dealer could not be specific on when the part/upgrade can be available so that I can take delivery. They required a $1000 deposit up front to hold my vehicle, now they can’t deliver.

 

[john58]

Hey finz72 I know your upset ,I would be too but take it from someone who has the car and went thru the recall already the car is all worth the wait....they are going to try their best to talk you out of a refund ..just make it work for you ..make them offer you something...

I’m trying to be patient, believe me. Like I said, if they could just give me a timeframe, I can handle that and make the decision. But to leave it open ended with no expectation of when, that is what kills me. Thanks for the advice.

 

[john58]

wow,just on the Piloteers forum and found a thread dated 8-3-18 on page 11 about a member who had just purchased a 2019 honda pilot touring and had to return it to the dealer because the hot spot and honda link and emergency button was not working???? I wonder how long honda new about the problem and why would they let the Passports make it to the dealers before fixing the problem....

Any why don’t they have replacement parts stocked to address the known issue ?
How many people aren’t getting their Elite and Touring models delivered because of this ?
I seem to be the only one ....

 

[john58]

You are not the only one. I was supposed to take delivery of my passport Feb 5-8 but it still hasn’t arrived at the dealership over this issue. Put $500 down on Feb 2. Yesterday they told me they hoped it would arrive “late next week”

My vehicle arrived 10 days ago and is still sitting in a holding lot. they will not release it to me until after the recall is fixed. Deposit of $1000 0n 2/2. Still no time for fix ….

 

[john58]

If your agreement had a deliver by date.... ask them to either provide you with a free rental car until the car is delivered, or a $500 reduction off of the original sale price, or some accessories you may want.

Or if you don't want the vehicle at this point ask for deposit back.

That's what I would do.

Thanks ..
I really want the vehicle and I ordered accessories (that came in) already for the SUV. I'm just amazed that this isn't being expedited since they are holding my deposit. I can understand the vehicles that aren't spoken for waiting, but this is ridiculous. I will give them until the end of next week.

 

[john58]

I'm working on a deal and asked (in an email) if the Touring model I was interested in, has been fixed yet, waiting on an answer, stay tuned..

I'd be very interested in knowing that answer also … Let us know !!

 

[john58]

I went to my dealer service dept this morning because I had a minor issue with my driver side mirror moving on its own everytime I opened the door from the parked locked position...easy fix ..it had to do with the memory seating..any way as they where writing my order in their system a recall pops up and she asked me if I want to take care of it now...of course I said yes....when I asked her what was the recall she said it was some module that controls many systems in the car ,all I could remember right now is the at&t hot spot and honda link and a whole bunch of other ones ....I was at the dealer for about three hours ...the work order said( telematics control unit update )and (TGS -A11 control unit) ...just wanted to let all of you guys waiting for your passports to ask about it before you take your baby home.... View attachment 937

Just went to see my Touring that is sitting waiting for the recall.
The whole dash is ripped out and just sitting in a holding lot.
I’m really upset, so much so that I may nix this deal. It was shocking to see my new vehicle disassembled before I take delivery. Wow

 

[john58]

Module is behind the info system. They pull that to access and change that part then update software. Mine was done two days after I took delivery.

Kind of shocking to see a brand new vehicle, one that has my name on it, just sitting there in pieces with no estimated time of delivery. Never been through

Whew. Okay, that's not too bad. I've pulled out the head unit in our Pilot to add an iPhone aux interface. The whole dash off would scare me, though. Sorry I jumped the gun.

It’s not just the head unit. It’s the head unit and the dash completely over to the passenger side door.

 

[john58]

You have to be the judge. I always cross my fingers when the dealer "fixes" things.

So I told my dealer that I was re-examining my options and that I didn’t feel comfortable taking delivery on a Touring that was sitting in pieces.
He located another exact vehicle with the recall already fixed (so he says), and I should take delivery this week.

 

[john58]

Glad that has worked out for you. I know it has been tough working your way through this. None of us like having to have anything done to a new car. Really enjoying ours after this first minor fix has been done. This is a really great driving car. We find many reasons to jump in and go somewhere. Best of luck on this one.

I can't wait to get delivery on the vehicle. I have already ordered some accessories (mats, mud flaps) etc ...Crossing my fingers that their will be no more "glitches: ......

 

[john58]

UPDATE : Just brought home my Crystal White Pearl Touring AWD !!!! So far, so good !!!