Just emailed the finance manager who went through the paperwork with me.
"Hi Hillary.
This is Karim who purchased a Passport last Tuesday that had a trade in that involved a BMW. I did note on monday before purchase about allignment issue with it pulling to the right and you said they will take care of it and told me i have double back up on this issue.
It was supposedly fixed before i drove it off the lot the next night Tuesday (as honda was closed the night before)... but it persisted from day 1.
I was in on Friday to do the paint protection,rust , fabric ,undercoat etc. And advised them to fix the allignment. They did 'fix' it AGAIN and i picked it up yesterday. Now it pulls to the LEFT!
Now i dont have time to keep bringing in a BRAND NEW vehicle into service every other day for this issue.
I would like for you to escalate this issue with service and to get me a loaner on Tuesday and keep the vehicle in for as long as required to get it fixed PROPERLY. The technicians added approx 100Km on my vehicle on friday and still did a poor job.
I dont think any brand new owner should be going through the remorse im going through right now. Poor vehicle allignment and poor service job.
Thank you.
Please reply at the earliest of your convenience."
