[jeremyhernandez]

I have a 2 week old Passport Touring. I had a no Audio Connection issue randomly today while my car was running.

It just kept saying no audio connection and the nothing on the infotainment system would work. It took 40 minutes to work after I reset it a few times. I don’t think the resets worked.

Anyway is this a software issue or hardware? I’m seriously thinking of returning it because of this.

Service is looking at it Friday but from what I’ve read this is not reparable.

I had the same issue happen to me about a week ago; I turned the Passport off and then back on and then followed up with a factory reset and a system update.