[bharris]

Yesterday a popping noise started in the front while making left turns. We dropped it off at the Honda Dealership this morning. As of this afternoon they have been able to hear the noise and have replaced several parts (didn't tell us what parts) but the noise still exists. They have spoken with a Honda engineer and tomorrow they are going to try some other things, such as replacing springs. EX-L Passport FWD with 2k miles. Maybe we should have got the Pilot my wife wanted and not a 1st generation vehicle. Hopefully they will get it resolved.

 

[bharris]

The issue was the front sway bars , they have ordered replacement parts.

 

[bharris]

Did the front sway bars resolve your clunk noise?

I noticed it today twice, when backing out of parking spots while on road trip? I think I was backing out and turning right, but can’t be certain.

No it didn't fix the problem. They replaced all front suspension components and still didn't fix it. They replaced the subframe and that corrected the noise but they couldn't get the vehicle in alignment afterwards, they had to loosen up the subframe to get it close to straight but still wasn't 100%. The tech thinks the unibody is bent. After weeks of dealing with this we traded the PP in on another PP . We got tired of dealing with it. Since the vehicle was in spec's just barely it no longer fell into the lemon law. The Honda rep gave us a paper and told us to call Honda customer service, this was on a Saturday they are only open Monday through Friday. Even though the car was in specs as they said, it drove horrible and still pulled to the right . That wasn't an issue until the subframe was replaced. So that Saturday we traded our PP that we had for 3 months on a new PP. Our original PP had major issues it was definitely a lemon but we didn't have the time any longer to invest in try to get a buyback that probably wouldn't have happened. So far the 2nd PP has been good...knock on wood

 

[bharris]

It sounds like your first PP wasn't assembled correctly or the parts off the assembly line were defective to begin with. Assembly QC and final production QC should have caught your problem before it left the factory. Honda let you down by not making good on what was a non-correctable car. Thanks for the details.

I totally agree with you. The dealership was really good to us . They told us that nothing more could be done to the PP and that it was the best it would ever be. They worked on it for 3 weeks and really tried. We lost some in the trade deal but they got us out of the vehicle. It was worth the 1500.00 that we lost to be done and not have the headache. We are now moving forward with the new PP and enjoying it.

 

[bharris]

Glad you're enjoying your new PP. What trim and color did you choose?

EX-L Modern Steel we liked it so much we bought it twice lol . We love the vehicle.

 

[bharris]

Oh geez...what a ridiculous ordeal.
Did they honor your financing and an even trade and you owed nothing different?

Even though we don't believe that Corporate Honda took care of us like they should have. The Dealership did. We came out the best we could in this situation. We actually lost very little in the end and it worth it to get put an end to it.