[baileykevin]

2,400 miles. EX-L Passport here. It happened to me for the first time today while using Waze on a road trip. I heard a loud beep and the entire system froze. After turning the vehicle off the infotainment system still wouldn’t turn off. I take it that from what I’m reading I should wait for a software update fix from Honda?in the meantime what freaks me out is how do I know the head until will still have this problem and not turn off after I exit the vehicle? This can drain my battery.

 

[baileykevin]

thats why i got usb keyboard and it works lol...to reboot system .

Can you link the keyboard? How does it work and where does it plug into? I guess I was wondering when I turn off the vehicle how do I know of the display will remain on or not?

 

[baileykevin]

i just plugged in the usb frm keyboard to the usb port near phone charger/near shift buttons and hit control/alt/delete, and it rebooted.
i did this w engine on , after rebooted i could turn car off and info would power off correctly.

This freaks me out now as I’ll always have to make sure the display turns off after I shut the engine down. After deleting Waze should I still have this issue?

 

[baileykevin]

I think it is a coincidence that this involves the use of Waze but that is not the cause of this issue. I use Waze all the time and no issues whatsoever on my unit. In my other vehicle, I often had to mount my phone on the windshield to use Waze and worry about states where it is illegal to do so even though the vehicle has an infotainment system with GPS map. Waze just seems to be the best GPS app out there with all the whistles and bells it has. Having Waze integrated into this infotainment was so very welcome for me - I would hate not to be able to use it. Honda is definitely aware of this issue and is yet to provide a concrete explanation for why some units experience this issue.

It’s Waze 100%. I uninstalled the app. No more problems.

 

[baileykevin]

Thank you. I'm more interested in it for the official documented recognition that there is a known issue. You know, something to show my dealer, on the off chance they say they've never heard of this issue before...

By the way, the USB keyboard CTRL-ALT-DEL trick worked like a charm, so thanks for that. Makes me chuckle to think of telling someone I had to plug in a keyboard and reboot my car radio.

How often and in what scenario do you have to do this?

 

[baileykevin]

Plug in a keyboard to reboot the radio? Only once, so far.

Yep! Ok what that when the Waze was on?

I ask because today I kept hearing a popping noise while talking on the phone call through the system. After turning off the vehicle the Infotainment system turned off which was good and the popping didn’t come back. I deleted the Waze app when my other issue started a few weeks ago with Waze, but that’s also when I had to remove the fuse as well.

Today was the 1st time I’ve experienced this “new” problem.

 

[baileykevin]

Lately my Infotainment system makes a popping/cracking sound no matter if I have my iPhone cord plugged in or not. It happens even after I turn off the streaming music that I play as well. As a matter of fact I turned off the Infotainment system entirely and I still heard it.

Definitely something else is going on here. After I removed Waze I haven’t had the issue yet where I have to remove the fuse yet, but this popping/cracking sound had been happening very frequently.

 

[baileykevin]

Using my iPhone XS lately in my EX-L, my Infotainment system is becoming unusable. Plugged in via usb or on Bluetooth the pops (or crackles like how wooden logs sound like in a fire pit) that I keep hearing during phone calls or while streaming music is so bad that o don’t even use this system anymore until I can bring it into a dealer. My fear is they will simply say they can’t recreate it and I’ll be on my way...I spoke to Honda and they have no fix for it.

 

[baileykevin]

Took mine to the dealer and they fixed the issue! Here’s what is listed on my service order. I was ready to switch from Apple to Android until today. Phew!

 

[baileykevin]

Took mine to the dealer and they fixed the issue! Here’s what is listed on my service order.

I was wondering the same thing. I think the NPF at the end of the work order typically means No Problem Found? What exactly does "Cycled All Connections on Most Network" mean? @passdp - did the service advisor give you a verbal description of what they did? Hard to tell if they switched through audio sources by pressing buttons on the LCD screen (e.g. FM, AM, bluetooth, carplay, sirius, etc.), or if they simply plugged an audio device into every USB input on the car? All / none of the above?

I thought the same when I read this, but it’s basically saying after they did whatever they had to do to fix or update the Most Network after they had to get to certain hardware components listed on the service order as well. Sounds like software/hardware issues. It says it “cannot be duplicated” after they did those updates which is what that means. So all and all it’s now fixed.