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Hello! I have the 2019 Passport Elite and everything worked fine for the first 2 weeks then I used the Nav system and now siri will not work in my carplay. Carplay comes up on the screen and you can push the buttons but when you try and tell her to do something she either says that she cannot hear you or has lost her internet connection but in reality she has not as I can unplug her and ask the same question and she will answer. The mic in the Passport works. I have done factory reset on radio and iPhone. Been on the phone over 2 hours with Apple support and cannot figure it out - any suggestions? Other than that, I really like the Passport. Thanks!
Mine does this constantly, I have found a work a round, but this is nuts on a new car.

If you have the car turned on and the phone plugged into the carplay USB slot, you can do a hard reset on the phone and Siri will work again, for a while,

I have had nothing but trouble with carplay, mine completely shut down while driving down the interstate yesterday. The whole thing, FM radio would not even work. I had to pull over and restart the car 3 times to get it back.
 
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