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Hi Everyone, I'm starting a new thread on the A/C Issue many of us are experiencing with our Passports. The old thread was filling up with complaints, but also a lot of conflicting and inaccurate information. I thought I'd put together a full description of the issue, as I experienced and had it remedied on my 2019 Lunar Silver Passport EXL.
Please read the description of the problem and participate in the survey here:
Honda Passport A/C Defect Survey
So far 18 cases have been confirmed on this forum. I will update that number and this top post as info develops. If you have this problem, please keep records, take the survey, and post your experience in this thread.
Description of the Problem:
-AC System did not work at all from the time a customer took ownership. “Tried my A/C for the first time today and nothing happened.”
-Some customers report losing A/C functionality suddenly or slowly over time.
-In almost all cases, the refridgerant had leaked from the system entirely and in some cases partially.
-Almost all dealers are aware of the issue and being proactive to fix it.
-So far, it seems mostly early production (Winter 2019) Passports are affected. This could be due to the problem being resolved from the factory, or from dealerships being aware and fixing the issue when the vehicles are delivered and checked in to the dealership.
-The issue is being repaired under warranty but there is no official recall or technical service bulletin.
My A/C issue was resolved by my local dealership for now. I thought I’d pick the service advisor’s brain about the repair and report what I learned.
First off, my dealership has 40 sets of parts on backorder for this repair and I was super lucky to beat the rush (May 2019). I live in a town of 80,000 so you do the math on cars affected if you live in a city. I was told it affects Pilots, Ridgelines, and Passports. Honda has not issued an official TSB or recall and is so far only fixing cars based on customer complaint. If you have this issue, go to your dealer now or you’ll have a hot summer! I imagine the tsb or recall are imminent, but you don’t need them for the repair to be approved so beat the rush!
Secondly, the issue is the condenser, not the evaporator which is a relief. Evaporator is inside the dash in the heater core so it would require the whole dash to be removed. The condenser is the little ac radiator that sits in your front bumper.
They did have to remove the front bumper and realign the honda sensing radar sensor after the repair, but they did a good job.
They replaced the entire condenser assembly along with some o-rings, refrigerant, and compressor oil. This was a relief as I feared running it dry could cause problems long term. The service advisor said they totally redesigned the condenser assembly as the line connection to it did not fully seal.
I’ve attached my work order for reference. Good luck Passport team!
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Please read the description of the problem and participate in the survey here:
Honda Passport A/C Defect Survey
So far 18 cases have been confirmed on this forum. I will update that number and this top post as info develops. If you have this problem, please keep records, take the survey, and post your experience in this thread.
Description of the Problem:
-AC System did not work at all from the time a customer took ownership. “Tried my A/C for the first time today and nothing happened.”
-Some customers report losing A/C functionality suddenly or slowly over time.
-In almost all cases, the refridgerant had leaked from the system entirely and in some cases partially.
-Almost all dealers are aware of the issue and being proactive to fix it.
-So far, it seems mostly early production (Winter 2019) Passports are affected. This could be due to the problem being resolved from the factory, or from dealerships being aware and fixing the issue when the vehicles are delivered and checked in to the dealership.
-The issue is being repaired under warranty but there is no official recall or technical service bulletin.
My A/C issue was resolved by my local dealership for now. I thought I’d pick the service advisor’s brain about the repair and report what I learned.
First off, my dealership has 40 sets of parts on backorder for this repair and I was super lucky to beat the rush (May 2019). I live in a town of 80,000 so you do the math on cars affected if you live in a city. I was told it affects Pilots, Ridgelines, and Passports. Honda has not issued an official TSB or recall and is so far only fixing cars based on customer complaint. If you have this issue, go to your dealer now or you’ll have a hot summer! I imagine the tsb or recall are imminent, but you don’t need them for the repair to be approved so beat the rush!
Secondly, the issue is the condenser, not the evaporator which is a relief. Evaporator is inside the dash in the heater core so it would require the whole dash to be removed. The condenser is the little ac radiator that sits in your front bumper.
They did have to remove the front bumper and realign the honda sensing radar sensor after the repair, but they did a good job.
They replaced the entire condenser assembly along with some o-rings, refrigerant, and compressor oil. This was a relief as I feared running it dry could cause problems long term. The service advisor said they totally redesigned the condenser assembly as the line connection to it did not fully seal.
I’ve attached my work order for reference. Good luck Passport team!