I believe Donna when she says she is dissatisfied and equally believable is that not every Passport (or Honda for that matter) is flawless. I had several BMWs and they were the best and most reliable cars I have ever owned, but I worked with a guy who had a series of issues his dealer could not correct and he had to get a lawyer and take them to court, but he was eventually able to force them to buy it back. And nothing will ever convince him to buy another Beemer..